Refunds

We want you to enjoy the products you purchase from us. If you have any problems or want to return items, please email us on info@vidrate.co.uk

 

Cancellation rights under the Consumer Contracts regulation 2013

 

You have the right to cancel orders for goods bought online during the period of 14 working days, beginning with the day after the day on which you receive the goods, and receive a refund. Customers outside the UK have 14 days to cancel orders under these rights. If you wish to rely on your statutory rights, you are required to cover the cost of returning the cancelled items to us. All refunds will be made within 30 days of notice of cancellation.

If you end the contract for any reason after goods have been dispatched to you or you have received them, you must return them to us: Please contact the ViDrate team and if you are exercising your rights under the Consumer Contracts Regulations 2013 you must send off the goods within 14 days of telling us you wish to end the contract.

If you wish to cancel your subscription service, there is no fixed term to this option so therefore you may cancel at any point if you wish to do so but the cancellation period may take up to two working days.

Not withstanding the proceeding paragraphs, the company shall have no obligation to repay any monies or refund any subscriptions that have been actioned in the month prior to the customer cancelling any such subscription, nor shall the company be liable for any actual or perceived losses arising by the customer following the cancellation of a subscription.

Should a customer wish to cancel their subscription and the monies has already left the customer's bank account, any refund is at the full discretion of the company.

FIRSTORDERFREE offer: This offer is available on the first month of subscription to the customer only, thereafter the customer will pay £14.95 as per the product page URL. The customer is only able to take advantage of ONE unit/pack/quantity size and no more. For clarity, ONE unit /size/quantity size is 30 sachets only.

Damages / Incorrect Goods


We will cover the costs associated with replacing damaged or incorrect goods and refund any charges associated with returning them if this is required. Amendments to orders can be made by contacting ViDrate via email and only when permission is granted. If an order has already been dispatched, then postage costs will apply

Products Returned Exceeding the Cancellation Period

Please email on info@vidrate.co.uk quoting your order reference number.

How to request a return or refund:

Please email on info@vidrate.co.uk quoting your order reference number and stating the reason for the return or refund. If products are damaged upon arrival or do not objectively meet the description given on the website, please email us to arrange a return within 14 days of receipt. You are legally obliged to take reasonable care of the goods while they are in your possession. If you require a refund due to a damaged product, we will refund the value of your order for those goods, plus the cost of return postage up from the UK and other territories. Refunds will be made within 7 days of our receipt of the returned goods.