Terms & Conditions
This website is operated by NR Enterprise Limited. Throughout the site, the terms “we”, “us”, “our” and “the company” refer to NR Enterprise Limited. NR Enterprise Limited offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. NR Enterprise Limited is the exclusive owner of the brand ViDrate.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependants to use this site. You may not use our products for any illegal or unauthorised purpose nor may you, in the use of the Service, violate any laws in your jurisdiction. A breach or violation of any of the Terms will result in immediate termination of your Services.
SUBSCRIPTION - SPECIAL OFFERS
The Company may run special promotions as and when they deem appropriate. Any offers which include getting the first month as a free/discounted price are limited to NEW CUSTOMERS ONLY. The Company can only issue one item per customer/household for any special offer that is on sale.
It is the responsibility of the Customer, not the Company, to ensure cancellation is confirmed, using their online customer portal. Customer account invites are sent to the customer via email on initial purchase of the product. Please see our cancellation policy regarding subscription further below.
If the Company decides to run a promotion for a certain category of workers at any period, for example, but not limited to: the health service, the fire service, any individual that makes a purchase using a special offer will be required to show proof/ID they fall into the chosen selected category by the Company.
SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time. Credit card information is always encrypted during transfer over networks. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by the company. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the content of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
We reserve the right to send any customer who purchases a free ViDrate Taster Set (FREE pack of 2 sachets) company newsletters, as stated on the website product page. Deliveries for this item are only available for UK residents.
SECTION 5 - PRODUCTS OR SERVICES
(if applicable) Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
The company have made every effort to display as accurately as possible the colours and images of our products which appear in the store. We cannot guarantee that your computer monitor's display of any colour will be accurate. We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
Taste descriptions on our products should be used as a guide only and we will not refund for flavour discrepancy.
Dispatch and delivery dates are provided as a guide only. We take no responsibility for any failure to deliver products within the expected delivery time. Orders must be paid for in full prior to delivery.
The customer is responsible for the importation of products into their country and must obey the regulations concerning the customer requirements.
SECTION 5a - SUBSCRIPTION
If you wish to cancel your subscription service, there is no fixed term to this option other than the first 14 days outlined in the next sentence. A new customer can not order and cancel their subscription within the first 14 days or before receiving the product. Product must be dispatched and trialed by the customer before attempting cancellation. After the first 14 days you may cancel at any point if you wish to do so but the cancellation period may take up to two working days. Please note that you will still be charged for any box which is dispatched before we receive your notice of cancellation.
Not withstanding the proceeding paragraphs, the company shall have no obligation to repay any monies or refund any subscriptions that have been actioned in the month prior to the customer cancelling any such subscription, nor shall the company be liable for any actual or perceived losses arising by the customer following the cancellation of a subscription.
Should a customer wish to cancel their subscription and the monies has already left the customer's bank account, the company reserves the rights to refuse a refund. It is the responsibility of the customer to ensure cancellation has occurred 48 working hours before the monies are due to leave their bank account. The cancellation can be completed within the customer's account online.
SECTION 5b - USE OF BOTTLES
1. Always make sure the lid is secured properly and screwed on tightly before drinking.
2. Clean the bottles by hand using warm soapy water after every use.
3. Do not wash in the dishwasher.
4. Do not put in the microwave.
5. Do not use bleach or chlorine based cleaning products on or in the bottle.
6. Do not exceed the product capacity.
7. Grasp the bottles firmly around the middle when securing or loosening the lid.
8. Do not over tighten the lid.
9. The bottles are not guaranteed against major leakage.
10. Please note the bottles are not designed for use with alcohol.
11. The bottles, except the ViDrate Thermal Cup, are not designed for hot drinks.
12. The ViDrate Thermal Cup is NOT completely seal proof. Please be cautious when handling hot water and keep upright at all times.
SECTION 5c - REFER A FRIEND
To benefit from ViDrate's Refer a Friend scheme, please use this link to find more information.
SECTION 5d - SPECIAL PRIZE GIVEAWAY
i. Spa Retreat - Entrants must be 18 years of age or older. To be eligible the winner must have purchased a ViDrate item since 2 April 2021 which is £5.00 or more (including using a discount code). If you are under 18, you must be accompanied by an adult. ViDrate will contribute up to £400 in total. This will cover two massages and a meal for two with drinks. If the winner wishes to spend more than £400, any monies/bills/invoices/receipts that come in over £400, the winner will be liable to pay. The Spa Retreat voucher can be claimed anytime up until 31 December 2021. It is the responsibility of the winner to claim this prize. The chosen location of the Spa Retreat will be agreed upon between the winner of the prize and ViDrate. ViDrate will have the final decision on which location is decided. Due to COVID, the local of the venue will be approximately no more than 40-50 miles away from the winner’s home location. ViDrate takes no responsibility for any COVID related issues that may occur either before, during or after the Spa Retreat visit. If the spa booking has been confirmed and the winner is unable to attend due to COVID or any illness, ViDrate will do their best to help reschedule a date with the winner & the venue however if money has been exchanged and the venue is not willing to refund, the liability falls with the winner, not ViDrate. All rights reserved.
ii. One year free (12 months) ViDrate – ViDrate will issue the winner with 1,080 sachets of their choice. The 1,080 sachets will be sent out in one parcel all at the same time. The One Year FREE voucher can be claimed anytime up until 31 December 2021. To be eligible the winner must have purchased a ViDrate item since 2 April 2021 which is £5.00 or more (including using a discount code).
SECTION 5e - Taster Pack
From time to time, ViDrate will run a special promotion called the Taster Pack. This will be made up of some or all the sachets variants the brand has to offer. This product is available for new customers only. Repeat customers are not eligible and if an order is attempted, this will not be sent out but a refund will occur. New customers can only purchase the Taster Pack on its own as a single item. If a First Month Free Subscription package is purchased and a Taster Pack, the customer will only receive the First Month Free Subscription package and not the Taster Pack.
SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, at our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that the company make a change to or cancel an order, we will attempt to notify you within 48 hours by contacting the contact details provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors. If the company cancels an order(s), we will suggest product alternatives or remove the item from the order and give you a full refund.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed. For more detail, please review our Returns Policy.
SECTION 7 - OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input. You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s). We may also, in the future, offer new services and/or features through the website (including the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.
SECTION 8 - THIRD-PARTY LINKS
Certain content, products and services available via our Service may include materials from third-parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third party.
In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:
- Pay Later
Further information and Klarna’s user terms you can find here. General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.
SECTION 9 - PERSONAL INFORMATION
SECTION 10 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally, there may be information on our site or in the Service which contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website should be taken to indicate that all information in the Service or on any related website has been modified or updated. The company will endeavour to keep information as up to date as possible every week.
SECTION 11 - PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others (e) to submit false or misleading information; (f) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (g) to collect or track the personal information of others; (h) to spam, phish, pharm, pretext, spider, crawl, or scrape; (i) for any obscene or immoral purpose; or (j) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
SECTION 12 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable. You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall NR Enterprise Limited, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
SECTION 13 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless NR Enterprise Limited and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
SECTION 14 - SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service. Such determination shall not affect the validity and enforceability of any other remaining provisions.
SECTION 15 - TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site. If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
SECTION 16 - ENTIRE AGREEMENT
Any failure by us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such a right or provision. These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service). Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
SECTION 17 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you with Services shall be governed by and construed in accordance with the laws of 60 Hartismere Road, London SW6 7UD.
SECTION 18 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time on this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
SECTION 19 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at firstname.lastname@example.org